Refund and Returns Policy

We want you to love your purchase. If for any reason you are not satisfied, our return and refund policy makes it simple.

1. Returns

• Items can be returned within 7 days of delivery.
• Product must be unused, undamaged, and in original packaging
• Prescription or customized lenses cannot be returned.

2. Refunds

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to your original payment method (may take 5–10 business days).
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet credit.

3. Exchanges

• If you wish to exchange for a different style or size, you may request an exchange instead of a refund.
• Exchange is subject to stock availability.

4. Non-Returnable Items

• Customized or prescription lenses.
• Items on final sale or clearance.

5. Shipping Costs

• Return shipping is the responsibility of the customer unless the product is defective or incorrect.
• In case of defective or wrong item delivery, ChasmaHub will bear the return shipping cost.

6. Contact

For return or refund requests, email us at:
📧 info@chasmahub.com